Delete your account

You can delete your BAUR account and personal data at any time.

Option 1 — In the app

Open the BAUR app and sign in
Go to Profile → Settings
Choose Delete account
Confirm when prompted

Your account is closed immediately and you are signed out on all devices.

Option 2 — By email

If you can no longer sign in, email support@baur.am from the address on your account, or tell us the phone number you signed up with, with the subject Account deletion request.

We verify that the request comes from the account owner before deleting anything, then complete the deletion within 30 days and confirm by email.

Request account deletion

What gets deleted

Your name, phone number and email address
Your profile picture
Your language preference and app settings
Your saved card references and the last four digits we held
Your Bacoin balance and loyalty history
Your followed organizers and saved events

What we have to keep

We are legally required to retain records of completed purchases — including the transaction amount, date and the ticket issued — to meet tax and accounting obligations. These records are kept for 1 year and are separated from your profile so they can no longer be used to identify you in the app.

Bacoin has no cash value and cannot be refunded or transferred when an account is deleted.

Before you delete

Deleting your account is permanent and cannot be undone. If you have tickets for events that have not yet taken place, save or screenshot them first, or contact support@baur.am so we can help with admission or a refund where the event allows it.

Questions

support@baur.am — see also our Privacy Policy.