Support

We're here to help with anything BAUR-related.

To help us resolve your issue quickly, please include the email address or phone number on your account, and — if it's about a booking — the event name and date.

Common questions

I didn't receive my verification code

Codes can take a minute to arrive. Check that the number or email is correct, and use "Resend code" once the timer runs out. If it still doesn't arrive, email us and we'll help you sign in.

Where are my tickets?

Tickets appear under My Tickets in the app once payment has gone through. If a payment succeeded but no ticket appeared, contact us with the date and amount and we'll trace it.

Can I get a refund?

Refund conditions are set by the event organizer and are shown on the ticket purchase page before you pay. If your ticket is refundable, email us with the event name, date and the phone number or email on your account, and we'll review it. If an event is cancelled or rescheduled, we'll contact you. See our Terms of Use for details.

My seats disappeared during checkout

Seats are held for a short time while you complete payment. If checkout takes too long the hold is released and the seats return to sale. Select your seats again and complete the purchase.

How do I change my email or phone number?

Open Profile → Edit profile, then use "change email" or "change number". We'll send a verification code to confirm the change.

How do I delete my account?

See Delete your account for the steps and what happens to your data.

What is Bacoin?

Bacoin is our loyalty balance. You can apply it towards the cost of a booking at checkout, up to the limit shown there.