Terms of Use

Last updated: 10 August 2026

These Terms of Use (hereinafter, the "Terms") constitute a legally binding public offer between "BA GROUP" LLC (hereinafter, "BAUR" or the "Platform") and the natural person (hereinafter, the "User").

By accessing the application and ticking "I agree to the terms", by registering, or by acquiring any ticket or booking through the Platform, the User fully and unconditionally accepts these Terms.

1. General provisions and the role of the Platform

1.1. BAUR is a technological platform (an information system) enabling Users to find, book and/or acquire tickets, services and bookings offered by third parties — Partners (event organisers, restaurants, SPA centres, cinemas, venues, etc.; hereinafter, a "Partner").

1.2. BAUR acts exclusively as a transactional/commercial agent of the Partners. Full responsibility for the provision of the services, the validity of tickets, the holding of events, and for quality, safety and cancellations, is borne by the relevant Partner.

1.3. BAUR is neither the performer nor a co-organiser of the services offered by the Partners.

2. Account registration and security

2.1. In order to use certain functionality of the Platform (ticket purchases, bookings, the bonus scheme), the User must register, providing accurate and up-to-date information (name, telephone number, e-mail address).

2.2. By way of age restriction, the User warrants that he or she is at least 16 years of age (or has attained the age of majority prescribed by the legislation of his or her country).

2.3. The User is responsible for preserving the confidentiality of his or her login and password, and for all actions performed through his or her account.

2.4. BAUR shall have the right to suspend or block the User's account where it suspects fraud, the use of false data or a breach of these Terms.

3. Ticket purchases, bookings and payments

3.1. The prices indicated on the Platform are set directly by the Partners. BAUR may apply additional service fees, which are clearly displayed to the User prior to confirmation of payment.

3.2. Payments are made online, by means of linked bank cards, electronic wallets or other payment systems integrated into the Platform.

3.3. Upon completion of the payment/confirmation, the electronic ticket or the booking QR code/confirmation is automatically reflected on the User's personal page and/or sent to the User's e-mail address.

4. Cancellations, refunds and changes to events

4.1. Cancellation at the User's initiative

Tickets. The conditions for the refund or exchange of tickets are governed by the rules of the relevant Partner (organiser), as indicated on the ticket purchase page. Unless otherwise provided, a refund of tickets may be refused where requested less than [24 hours] prior to the event.

Bookings. The cancellation of a booking is free of charge where effected at least [2 hours] prior to the booked time.

4.2. Cancellation or postponement of an event

Where an event has been cancelled through the fault of the Partner, the obligation to refund the face value of the ticket is borne by the Partner. BAUR assists Users in the refund process, within the limits of the funds remitted by the Partner.

The Platform's service fees are non-refundable, as the informational and intermediary service is deemed to have been duly rendered.

5. Bonus points

5.1. When making purchases or bookings, or engaging in other activities on the Platform, Users may accumulate BAUR Loyalty Coins (bonus points).

5.2. Bonus points may not be redeemed for cash, transferred to bank accounts or sold.

5.3. Bonus points may be used exclusively within the Platform, to obtain discounts or to take advantage of special offers. BAUR shall have the right to amend unilaterally the rules governing the accrual and expenditure of bonus points.

6. Resale to third parties

6.1. Where specific functionality of the Platform permits the resale of tickets between Users, the maximum resale price may not exceed the price cap set by BAUR (for example, [110%] of the face value of the ticket).

6.2. Users are prohibited from reselling tickets acquired through the Platform to third parties for profit via websites or platforms operating outside the Platform. The resale, on external (third-party) websites, of tickets acquired through the Platform is prohibited.

7. Intellectual property

7.1. The entire content of the Platform (design, texts, logos, code, software and interface) is the property of "BAUR" LLC and is protected by the legislation of the Republic of Armenia.

7.2. Any use of the Platform's content in any form without written permission is prohibited.

8. Limitation of liability

8.1. BAUR shall bear no liability for:

• the poor quality or deficient provision of services by the Partners, or the cancellation or postponement of events;
• any physical injury or material or moral damage sustained by the User on a Partner's premises (restaurant, SPA, concert hall);
• delays caused by technical failures, internet outages, or failures of banking systems or communications.

8.2. In any event, BAUR's maximum liability to the User shall be limited to the amount actually paid to BAUR by that User in respect of the ticket/service forming the subject matter of the dispute.

9. Protection of personal data

9.1. The processing, retention and protection of Users' personal data are carried out in accordance with the BAUR Privacy Policy, which constitutes an integral part of these Terms.

9.2. When making a purchase or a booking, the User consents to the transfer of his or her requisite data (name, telephone number) to the relevant Partner for the purpose of the proper provision of the service.

10. Amendment of the Terms and resolution of disputes

10.1. BAUR shall have the right to amend these Terms unilaterally at any time. Amendments shall take effect from the moment of their publication on the Platform.

10.2. These Terms are governed by the legislation of the Republic of Armenia.

10.3. All disputes arising out of these Terms shall be resolved through negotiation. Where no agreement is reached, disputes shall be referred for determination to the courts of the Republic of Armenia.

11. Contact details

In the event of questions or complaints concerning these Terms or the operation of the Platform, you may contact: